In most cases, within minutes of a disruption being confirmed. Our consultants monitor itineraries in real time and are empowered to action rebookings immediately, without waiting for client approval on routine reroutes. For complex itineraries, [...]
Yes. Our Australian-based team provides 24/7 support. There's no after-hours answering service or offshore call centre – your traveller reaches a consultant who knows their itinerary and can act on it straight away.
Yes. Spencer has the systems and team capacity to manage group disruptions simultaneously. If a weather event or airline failure affects several of your people at once, we coordinate across all affected bookings rather than [...]
We notify both, based on your preferences. Typically, we contact the traveller directly with rebooked itinerary details while keeping the travel manager or PA informed. Your communication preferences are set up in your account from [...]
Because all travel is booked through Spencer, we already hold everything we need – PNR, passport details, travel policy parameters, and live itinerary data. There's no scramble to gather information. When disruption hits, we're working [...]
Suite 7.02, Tower B, 201 Coward Street, Mascot,
NSW 2020, Australia
Map link
Phone: +61 2 9281 5477
Afterhours: +61 2 7229 3206
Email: contact@spencercorporatetravel.com.au
We acknowledge the Gweagal, Bidjigal and Gadigal people, who are the traditional custodians of the land on which we meet and work. We pay our respects to them and their cultures, and to their Elders past, present and future.
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