Business travel technology that works harder for you
Spencer Corporate Travel supports your business with a powerful travel management platform that drives efficiency and performance for your travel program and people.
From seamless online booking, approvals and traveller profile management to intuitive reporting, ticket credit management and duty of care tools – your team are empowered to achieve efficiency and accountability in their roles while enjoying the confidence of human expertise and insight when travel gets complex.
Serko Zeno
Online booking made simple
At the heart of Spencer Corporate Travel’s tech stack is a powerful online booking tool, Serko’s Zeno, designed specifically for modern corporate travel programs.
Travellers and travel arrangers can book flights, accommodation and car hire through one intuitive platform, with access to negotiated corporate airfares, hotels and ground transport alongside NDC content. Built-in policy controls guide better booking decisions without slowing travel bookers down, while real-time availability and pricing ensure confidence at the point of purchase.
Benefits
- One simple booking channel for corporate flights, hotels and car rental
- Access to corporate rates and NDC content
- Policy-driven booking that supports compliance without friction
- Faster bookings with fewer manual touchpoints
‘ello
Conversational online booking at your fingertips
‘ello is a next-generation AI-powered booking platform that puts hyper-personalised business travel in your hands, at your convenience.
Utilising AI, natural language processing and deep learning, ‘ello delivers a booking experience that feels highly personal, not transactional. It knows your travel preferences, anticipates your needs, and handles every part of your trip in one conversation.
Benefits:
- Maximum travel content and convenience – Book flights, hotels and car hire all in one place
- A personalised, VIP booking service – Recommendations based on your travel habits, preferences and history, available at your convenience 24/7
- Relevant and reliable – Built specifically for corporate travel users by travel industry experts. ‘ello delivers all the policy and configuration requirements you need to seamlessly manage your business travel program.
Introducing Spencer Suite
One corporate travel portal for all your business travel needs
Travel reporting and spend visibility
Clear reporting underpins smarter travel decisions. The Spencer Suite brings all your travel expenditure into one platform, giving businesses a consolidated view of spend across travellers, teams and suppliers.
With accurate, accessible reporting, travel managers gain the insight needed to manage budgets, forecast future travel costs and identify opportunities to improve value. This visibility also strengthens supplier negotiations by clearly demonstrating volume, patterns and opportunities for savings.
Benefits
- One view of total business travel spend
- Supports accurate budgeting and forecasting
- Identifies trends and cost-saving opportunities
- Strengthens airline, hotel and supplier negotiations
Traveller profile management
Centralise all traveller details in one secure profile. HR feeds automate employee profile syncs, and staff can update personal information and travel preferences, including passport and visa expiry dates. That means travel arrangers and travel managers always have accurate, compliant data at their fingertips, reducing manual entry and errors and elevating the business travel experience for your workforce.
Benefits
- Single traveller record linked to all trips
- Automates data validation and compliance
- Improves booking accuracy and efficiency
Pre-trip approval and booking requests
Streamline travel request workflows with intuitive pre-trip approval workflows. Replace scattered emails and spreadsheets with a managed process where employees submit trip requests, and approvers manage travel policy checks all in one place. Approvals happen faster, travel policy compliance is enforced, and visibility improves across teams.
Benefits
- Customisable workflow tailored to your travel policy
- Faster pre-trip approvals with visibility for all stakeholders
- Reduces administrative overhead and policy exceptions
Ticket credits management
Unused ticket credits can drain your travel budget if they aren’t accurately tracked and utilised. Spencer Corporate Travel gives you full visibility of unused credits and alerts you before expiry. These credits can be easily viewed and applied to future bookings, meaning fewer missed opportunities to recover value.
Benefits
- Track unused ticket credits at a company or traveller level
- Alerts for expiry dates to avoid loss
- Apply credits seamlessly as part of bookings
Traveller tracking and emergency communications
Duty of care is central to responsible travel programs. With real-time traveller tracking and emergency communication tools, you can see where your people are, respond quickly to alerts and reach travellers directly, no matter where they are headed.
Benefits
- 24/7 travel alert monitoring
- Locate travellers during disruptions
- Two-way communication for urgent updates
Trip and itinerary management
All travel plans belong in one place. The Spencer Suite consolidates past, current and upcoming trips into a clear itinerary hub. From flights and hotels to ground transport and alerts, your travellers and travel managers stay on the same page with real-time trip details.
Benefits
- Unified view of all business travel itineraries
- Real-time notifications and travel updates
- Easy access for travellers and arrangers alike
Corporate Travel Technology FAQs
Yes. We offer self-booking tools supported by experienced travel consultants, giving businesses flexibility and control while maintaining high levels of service, compliance and support.
Business travel technology helps companies plan, book, manage and monitor their business travel in one place. It typically includes online booking, traveller profiles, approvals, duty of care, reporting and traveller support solutions. The goal is to make business travel easier, safer and more cost-effective for both travellers and businesses.
Yes. By consolidating bookings, tracking unused ticket credits and reporting on total travel spend, business travel technology helps organisations identify savings opportunities, improve budgeting accuracy and strengthen supplier negotiations. Better visibility leads to better commercial outcomes.
Business travel technology embeds your travel policy directly into the booking and approval process. Travellers are guided to book travel with approved suppliers, fare types and budgets at the point of booking – reducing out-of-policy spend while still giving travellers choice and flexibility.
Modern business travel technology is designed to scale. SMEs and growing businesses should benefit from the same visibility, control and traveller support as larger organisations, without the complexity. The right travel management technology reduces manual admin and gives teams confidence that travel is managed professionally and safely.
Spencer Corporate Travel helps your business to:
- Design a tailored travel program backed by our extensive corporate travel industry expertise, customer service excellence and intuitive travel technology
- Access competitive corporate airfares, accommodation and car rental rates alongside New Distribution Capability (NDC) airline content in a single booking channel
- Drive strong travel policy compliance to reduce program leakage and risk
- Track and forecast travel expenditure through consolidated travel reporting
- Combine travel, meetings and group travel spend to strengthen buying power and supplier negotiations
Traveller wellbeing is widely known to support a more productive and effective travelling workforce.
We provide:
- Clear visibility of traveller movements for enhanced duty of care
- Proactive support during travel disruptions, delays or global events
- 24/7 assistance from experienced in-house travel professionals
- Practical travel advice before, during and after travel
Our travel technology drives efficiency and convenience, and it’s real people and great service that make all the difference.
We use technology to enhance service, not replace it.
Our travel solutions include:
- A choice of online booking tools for managing booking flights, accommodation and car hire
- Traveller profile management and approval workflows
- Risk management tools include traveller tracking and emergency communications
- Reporting dashboards for travel spend, policy compliance and sustainability insights
- Support for finance and expense integration
- Ticket credits management to reduce spend watsage
- and more!
We ensure our travel technology is easy to use, well adopted and backed by human expertise.
Clear travel program reporting underpins better decision making.
At Spencer Corporate Travel, you’ll have access to:
- Consolidated travel spend across suppliers and travellers
- Insights into compliance, savings and trends
- Data to support budgeting and supplier negotiations
- Regular reviews to optimise your program
